Returns

It's important to all of us here at Ocean Rose that you really love your purchase!

If you buy a product that you are unhappy with then we are able to offer you the following (as long as your purchase is returned to us in the the same condition 'as sold' within 21 days of you receiving your purchase):

Full priced items not including earrings: A credit note for the full value of your purchase or a refund minus a $5 processing fee.
Sale items: We do not accept returns on sale items unless required by ACL.
Earrings: Please note all full priced earrings will incur a $10 hygiene processing fee.
Please note we do not offer exchanges.

Credit notes are issued to the value paid, including if your item was purchased during a promotional sale or using a discount code.

We do not offer returns for change of mind on FINAL SALE items.

This policy is in accordance with Australian consumer law

Return instructions:

Check that your item/s are eligible for return and still in the same condition as sold (tags attached, unworn, in original packaging).
Complete the returns form included with your order or contact us if you need a form emailed to you.
Include your completed return form with the item/s for return in your return parcel to the following address within 21 days of delivery.

OCEAN ROSE

PO BOX 291

Toowong

Brisbane QLD

4066 Australia

Customers are responsible for return postage costs. We recommend opting for a trackable delivery method so you are covered in case the returned item is lost or damaged during transit. Ocean Rose will not be held responsible for damaged or lost return items.

Once we have received your return we will inspect the item/s and issue either or credit note in the form of a gift voucher or your refund minus the $5.00 processing fee and it will then be email to the address attached to your order.
Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed, perfumed) will not be accepted and will be returned to the customer.